Archives for Water Damage Restoration


Help Protect Your Home While You Are Away This Summer

(June, 2017) – The seasons officially changes to summer this month, (woohoo!) and with that many people start to book their summer-time vacations. And for most, this means travel with extended periods of time away from their homes. In the property restoration business we often see the damaging results of people being away from their homes, and more-often-than-not, these damages could have been minimized with some preventive measures.

The easiest trick to prevent major water damage in your home while your away is to turn off the water main. By turning the water main off, you eliminate continuous water flow for the entire time you are away. If a dishwasher, or laundry machine supply line were to come off, only the water in the system would leak into your home – not an endless supply! You can also reduce the amount of water in the plumbing lines by draining the system. To drain the plumbing lines, turn on the lowest level tap in your home, a basement bathroom sink or basement laundry room tub is ideal. Just remember to turn that tap off before you turn the water back on, as you may spray water everywhere upon return from your vacation. This whole procedure should only take you 5 minutes, and can save you from having a major water damage disaster.

water damage
                                                                                                                                                              Extensive water damage to a finished basement

Another easy trick is to unplug as many electronics as you can., i.e., toasters, coffee makers, cell-phone chargers, and curling irons. Pay particular attention to laptops or computers. These devices can get very hot, causing an electrical short and sparks. Make sure especially with laptops that they are clear of bedding, couches and curtains/drapery. Over the years we have seen several fire losses where the laptop was left accidentally on a soft surface and the machine overheated and sparked a massive fire.

                                                                                                                                                                         Bedroom fire on the second floor

And thirdly, we highly recommend you have someone check your home every other day. Not only is this usually a requirement of most home insurance policies, it also gives you a peace of mind that you home is being properly taken care of. Also, there are several smart-home solutions that can help add to your peace-of-mind. Video monitoring, and remote climate control are just some of the affordable new solutions on the market today – something our grandparents never had access to!

Hopefully these simply tips help you enjoy you vacation even more, knowing everything is safe and sound when you return home.

Safe travels and thanks for reading,

Matt Douglas, AAS, ASD, WRT


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spring time house maintenance

Spring is Here – Some Easy Maintenance and Prevention Tips for Around the House

Spring is in the air, and it is a great time to check out your home for any winter damage, and also do some preventive maintenance. This month’s blog-post comes courtesy of our nearest DKI Canada neighbor, Sara Pasternak of Con-Tech DKI.

Spring is Here – Some Easy Maintenance and Prevention Tips for Around the House

Spring has sprung! Along with the benefits of warm weather, bright colours and sunshine come risks for your home. It is important to properly prepare your home for the various risks that can be present during spring time.  The first thing that you want to do is CHECK YOUR GUTTERS. Make certain all gutters are free of any debris; remove any blocks in gutters and outdoor faucets. Also ensure all downspouts are facing away from your foundation to avoid water buildup.  Make sure to also check ROOF SHINGLES. If any damage has occurred during the winter months it is best that it is looked after sooner rather than later in order to avoid future issues. Please remember if you will be using a ladder during any of these tasks, DON’T BE LIKE THIS GUY:   ladder

While you are prepping the outside of your home for spring it is a good idea to check all caulking around windows & doors. Gaps or cracks in caulking leaves room for moisture and other dangers to enter your home, so be sure to replace any damaged caulking. Speaking of cracks, make sure to check for any cracks around your home. This includes patios, walkways and any other outdoor surfaces. Any cracks or damages are an open invitation for water to enter and damage your home.

After a long winter it is always a good idea to check around your home for any visible leaks. This includes anything that is readily visible on both the outside and inside of your home. Catching a leak early, before it has time to do any serious damage is the first step in avoiding costly repairs.

Inspect all outdoor amenities before using them for the spring season. This includes your air conditioning units, gas BBQ’s, outdoor faucets, outdoor lights etc. Not only can this keep your home safe, by revealing any issues with the appliance/amenity prior to there being a problem, but regular maintenance can also help various outdoor appliances last longer as well. Please ensure to check all appliances in a safe manner. If this is not possible please make sure to contact a professional DON’T BE LIKE THIS GUY:

LASTLY, please ensure to do regular checks around the interior of your home as well. This includes, appliances, heating and air conditioning systems, faucets, hoses, pipes, fireplaces, air filters etc. Regular maintenance of your home on both the interior and exterior can help prevent any stressful or costly damages in the future, and FINALLY enjoy the warm weather! You deserve it! ☀

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water damage


 Prevent Water Damage in Your Home

This month’s blog post comes to us from our colleague Hannah Fotiou of Clean-Scene DKI in Castlegar, BC.

Home restorations are always a considerable expense, and that’s why they are postponed and delayed by the majority of homeowners until the last moment. Unfortunately, what they fail to comprehend is that this is usually what’s causing even bigger issues. With this in mind, there are a few things that you might want to take into account.  Here are a few tips and tricks that we have compiled about avoiding one of the most common causes for home restorationswater damage.

Check Outside

1.      Disconnect Hoses

Water left in a hose can freeze back into your pipes and can create an ice block. If you’re lucky this may be all that happens. In unfortunate circumstances, the ice may burst your pipes and create damage to the interior of your home and foundation.

2.      Get Up There And Check Your Gutters And Downspouts!

We recommended cleaning your gutters at least 2 times a year. By taking this measure you can avoid blockage and ice damns. Another issue that can come from clogged gutters is unmanaged overflow that can create puddles that could compromise your foundation.

Your downspout should be pointed AWAY from the home. This is a simple precaution that could help you avoid a senseless damage.

3.      Vegetation, Shrubs And Trees.. Oh My!

It’s important to try minimizing the amount of vegetation you have close to your utilities. Roots can grow and wrap around the pipes and cause a break. If possible, when the trees and shrubs around your home become too big, think about removing them.

Inside your home

4.      Where Is Your Water Main?

The last thing a homeowner wants to come home to from a relaxing holiday is a flooded house. If you are planning to go somewhere for an extended amount of time, shut off your main water line.   Another tip for when you go on holidays is to have someone come look after your home daily if possible.  Some insurance companies void coverage if the home is left unattended for too long.

5.      Check Your Appliances

This may seem over kill, but checking and maintaining your appliances according to the manufactures directions is imperative. Finding leaks sooner rather than later can prevent mold growth and further damage to the structure of your home.

6.      Found A Leak? Fix It Right Away!

Mold, mildew, dry rot, or even structural damage to your home is what you will experience to your home if you decide to put off repairing a leak. You may be led to think “So what? My insurance will just repair it”.  Keep in mind that homeowner’s insurance mostly covers direct damage that is sudden and accidental. Damage that results from lack of maintenance or negligence is often not covered on a standard homeowner’s insurance policy.

7.      Those Old Washing Machine Hoses Have To Go!

Hoses that are old and brittle are one of the most common causes of water damage for a homeowner. Inspecting the hoses regularly and replacing them every 3-5 years will help you avoid a very costly and messy damage.

8.      Water Detection Devices. Often Forgotten.

Yes, this is a device that you can purchase to monitor moisture. An alarm will sound when any moisture comes in contact to it. This allows you to catch unnoticeable leaks. Install it near water heaters, sump pumps, washing machines, dishwashers and toilets to prevent extensive damage and mold growth. You can purchase one easily at!q=water%20leak%20alarmat very little cost.

9.      Check Your Water Pressure.

Buy a pressure gaugeat your local hardware store and attach it to your outside facet. Then turn the facet on full force. This will then give you a reading on what your water pressure is currently at. Too high of a pressure could allow for your pipes to be compromised.

Typical residential water systems are designed for water pressure of 40 to 70 psi. If your home’s water pressure exceeds 100 psi, install a pressure regulator (which is available at hardware stores as well.)

10.  Review Your Water Bill

If your water consumption starts to rise for no explanation you may need to start investigating.  Check your crawl space or check anywhere you think a leak can happen. Don’t let a mystery leak destroy your home.

As one can see, prevention is always the best protection. Water damage restoration should be something accidental – something that you couldn’t have anticipated and accounted for.

And if water damage does occur, call DKI Canada immediately!

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Why Many Authorities Deem Water as the Leading Threat to Property Damage

This month’s blog post comes courtesy of Adam Hare, of Petley Hare Insurance Brokers. With the recent weather events we thought it was a great time to reach out to a local expert to discuss not only some of the changes in our local weather, but also how the insurance industry is adapting to the changing weather patterns.

News coverage of Hurricane Matthew, the latest tropical storm to befall the Atlantic coast of the United States, once again reminded viewers and readers of the devastatingly raw power of wind and water.  The extensive flooding and consequent property damage were indicative of homeowner vulnerability to the forces of nature, as people/families were left without fresh food, utilities, possessions, and perhaps their entire home; unfortunately, many also lost their lives in the aftermath of this storm.

If it seems that reports and footage of tropical storms have been in the news more often in recent decades, there is a corroborating reason – the frequency of Atlantic hurricanes has doubled over the last century, and climate change is suspected as the leading cause.  It has been documented that increases in seawater surface temperatures and changes in wind patterns have fueled this escalation.

While this rise in hurricane frequency might be a lesser concern for Canadians, there are signs that weather patterns are shifting here at home also.  Environment Canada reports that the country’s climate has become warmer and wetter than merely a generation ago; some of the specific comparative data between then and now include:

Approximately 20 more days of rain per year

  • An average increase of ~15% in annual precipitation
  • Incidence of severe weather events has increased six-fold
  • A nationwide rate of warming about twice the global average
  • Proportion of natural disasters attributed to major flooding is 40%

These statistics are indicative that significant weather events in Canada are increasing in both frequency and severity; they should also prompt homeowners to consider the value of adding overland water protection to their home insurance policy.


Essentially, overland water protection insures homeowners against property loss/damage resulting from a sudden ground water accumulation that subsequently enters the home; such water accumulation and penetration may result from:

  • Spring run-off
  • Rapid snowmelt
  • Heavy rainstorms
  • Freshwater flooding (lake or river overflow)

 Based on the growing number of water-related insurance claims in Canada, a majority of which are linked to the above-noted causes, many authorities now consider water, rather than fire, as the primary threat to property damage/loss.  In light of this new revelation, it may be wise for homeowners to speak with a knowledgeable and experience insurance professional, to discuss the advantages of adding overland water protection to their existing home insurance policy.

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4 Reasons Your Basement is Likely to Flood


Floods are the most costly natural disasters in Canada with insurance companies paying billions of dollars to affected policyholders. Why? Basements. Because basements are underground they are more at risk of flooding making it more common and more damaging to experience a flood. Know the causes of flooding to better understand why these disasters happen so often.


During times of heavy rain or snowfall water accumulates in the ground, which leads to seepage in your basement. If you live near a stream, ditch or low-lying area you’re home is more at risk of excess water pooling in the ground. The more water that is in the ground the more water that can seep through the cracks and holes of your home. It’s important to make sure your land is grated properly so that water flows away from the home through the storm drainage system.

Broken Pipes

As your home ages the plumbing gets worn down. Harsh winters and accidental punctures can take a toll plumbing pipes. Therefore, flooding can result in a break of the water supply line causing your house to flood from the inside out.

Sewer Blockage

Sometimes debris gets caught in your plumbing system and forms a blockage in the pipes that takes sewage away from your home. Blockages strain the flow of the pipes creating a terrible back up in your plumbing system. Sometimes, the water level in your pipes gets full as well as the water level in the manholes, which also causes sewage overflow.

Sump Pump Failure

A sump pump is a device installed at the lowest part of a basement that removes water when water enters the space. Improper installment, electrical failure, improper device size and failure to maintain the device are all reason for the sump pump not to work. If the pump fails, the home is at risk of flooding.

Basements are naturally prone to flooding because they sit beneath the ground. Be familiar with your property and areas in which you might be at risk. If you find yourself dealing with a flood or are in need of restoration services call CRCS for any of your needs.

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Natural Disasters… How Prepared are You?


CRCS DKI is here to help. This infographic helps you prepare for natural disasters.

Disasters happen whether it’s rain, wind or flood. Be prepared in the right way and make sure you have what will help you in midst of troubling times. Brought to you by CRCS DKI.

A Few Tips to Help Prepare for a Natural Disaster

  • Make a copy of your insurance policy and ensure you understand your coverage
  • Make copies of other “essential documents” – such as driver’s license, passport, social security card, etc. and store in a waterproof container inside a fireproof safe
  • Take a household inventory of everything you own, like appliances and electronics
  • Stock up on food, water, and batteries – enough for each family member for a minimum of 3 days
  • Create a grab and go bag for each family member in case you need to suddenly leave your house
  • Strap your water heater to the wall

If you know of a disaster in your area, please call CRCS DKI to help restore your life and get things back in order.

Call Now – 905-430-3477

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5 Tips for Spring Cleaning

Tips for Spring Cleaning Your

Spring is here and with it the normal spring cleaning tasks. It’s not just figuring out the necessary tasks on a checklist that are important, finding ways to make the job easier to manage and more productive all around is just as essential. Use these easy cleaning tips to help you motive, plan, and tackle your spring cleaning projects.


Circle Around

salotto verde

You know your home better than anyone. Even still, there’s a difference in how you should inspect your home before spring cleaning. Start in one room and circle around, noting everything to the smallest details. Check the baseboards, the ceiling, and everything in between. Make note of the dirtier spots that you may not notice on the day to day.


Look for Deeper Problems


During your initial analysis, carefully search for deeper problems. Look in the corners of the bathroom for potential mould build up, the stove for grease, and the baseboards behind the bed for dust. Note these additional problems, and what you’ll need to fix them.



woman chooses clothes in the wardrobe closet at home

Organization projects are a big part of spring cleaning. This can be the easiest way to declutter our homes and lives, getting rid of things we no longer need. Take the time to look through your closets, getting rid of clothing, games, and other objects you no longer have need of. Reduce the clutter in your home, giving it a clean feeling again.


Identify the Dangers


While you should be keeping your home clean on a regular basis, sometimes it takes a deep spring cleaning to find these potential dangers. In addition to this, the spring thaw may lead to a necessary flooded basement cleanup. If this isn’t attended to quickly, mould may grow. black mould is especially dangerous and should be carefully removed. Assess your deeper problem and determine whether you can include it in your spring cleaning project, or if you need the help of a professional.


Take it One Step at a Time

hand with pen and empty to do list

Spring cleaning doesn’t happen overnight. Trying to tackle it in one day will likely stress and burn you out, leading to only a portion of your home being clean. Schedule a block of time every day or a few times a week to work on spring cleaning projects. Even if it takes you a few weeks or even months to complete, you won’t get burned out from the tasks.


Do your spring cleaning right this year. To avoid getting overwhelmed, do an assessment of your home, determining what it needs. Once you have a good idea, schedule out time in increments rather than tackling the task all at once. These prior steps will make your spring cleaning project faster and more productive.


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